Refund policy
CoreRP Systems Refund Policy
This policy explains when we may provide refunds for digital plans, licenses, and add-ons.
Digital services
- CoreRP Systems sells digital services for Discord servers: the monthly Basic plan, one-time Lifetime license, and monthly Premium add-on.
- Access to paid features is usually activated automatically after successful payment through Polar.
- Because this is a digital service delivered after payment, refunds are not automatic except where required by law or this policy.
Monthly subscriptions
- Basic and Premium are monthly subscriptions that renew until canceled.
- You can cancel through Billing in the dashboard or through the Polar customer portal.
- After cancellation, access remains active until the end of the already paid billing period unless Polar or applicable law provides otherwise.
- We generally do not refund an already paid period solely because you stopped using the subscription before the period ended.
Lifetime license
- Lifetime is a one-time digital license tied to the selected Discord server/guild ID.
- We may review Lifetime refund requests individually, especially if the license was not activated or the service failed due to an issue on our side.
- If Lifetime is refunded, paid access for that server may be removed or downgraded based on any remaining active plans.
When we may consider a refund
- Duplicate payment for the same plan on the same server.
- A technical issue on our side that prevents meaningful use of the purchased plan for an extended period and cannot be resolved in a reasonable time.
- Incorrect billing or another issue where a refund is required by Polar, law, or a separate agreement.
- We review requests based on account status, service usage, payment date, and the nature of the issue.
When we usually do not refund
- Change of mind after the digital service has been activated.
- Forgetting to cancel a monthly subscription when cancellation was available.
- Violation of our terms, service abuse, or violation of Discord rules.
- Issues caused by server misconfiguration, missing Discord permissions, or third-party interference when the service itself is working.
How to request a refund
- Contact us at support@corerp.systems or through our Discord support before filing a chargeback.
- Include the payment email, Discord server/guild ID, plan name, payment date, and a short description of the issue.
- We may request additional information to verify server ownership or the payment.
- If approved, the refund is processed by Polar. The time to receive funds depends on the payment method and bank.
Chargebacks and disputes
- Please contact us before filing a chargeback so we can resolve the issue faster.
- If a chargeback or refund is approved, we may immediately remove or downgrade paid access to the service.
- This page supplements our Terms of Service and does not limit rights you may have under applicable law.
- Effective date: 13 May 2026.